Sodexo

Executive Director, Center of Excellence

Sodexo is a global leader in food and facilities management services, powered by over 430,000 employees worldwide and 104,000 in the U.S., delivering services to more than 1,600 clients every day.

Appointed as Executive Director for Sodexo’s Center of Excellence, established to stabilize operations, rebuild client confidence, and transform integrated workplace services for a major life sciences account. Oversaw strategy and execution across 1M+ sq. ft. enterprise campuses and R&D facilities throughout North America, driving measurable improvements in service delivery, cost efficiency, and employee experience.

Scope

  • Managed a $22M portfolio with 362 FTEs across IFM and workplace functions.

  • Directed 19 senior leaders

  • Oversaw enterprise campuses, off-site facilities, and multi-state operations.

Highlights of Impact

  • Workplace Transformation: Rebuilt IFM service delivery through SOP redesign, KPI alignment, and automation tools, ensuring consistent, high-quality operations across mega-sites and labs.

  • Financial Impact: Delivered double-digit cost savings and generated new revenue by introducing billable service lines and optimizing vendor strategy.

  • Capital Projects & Modernization: Directed smart-building initiatives, sustainability programs, and facility upgrades to advance compliance and ESG goals.

  • Culture & Engagement Programs: Designed and launched dual 12-month engagement programs — a curated events program for client employees, and an employee engagement experience program for Sodexo staff, strengthening both client satisfaction and workforce morale.

  • Executive Communications: Headed all account communications, leading town halls, recognition campaigns, and QBRs, while delivering C-suite presentations that aligned strategy and secured stakeholder confidence.