Compass
National Workplace Experience Manager
Compass is a next-generation real estate firm blending startup innovation with luxury sophistication. By equipping agents with advanced tools and operational support, Compass empowers them to focus on what matters most — their clients.
Charged with steering corporate real estate and workplace operations through a period of rapid regional expansion, serving as the operational anchor for a scaling office portfolio. Tasked with embedding workplace standards, driving financial discipline, and integrating acquisitions while transforming facilities into strategic assets that elevated both service delivery and culture.
Scope
Directed 14 direct reports and 70+ indirect workplace staff.
Managed a multi-million-dollar operating budget with full P&L ownership.
Oversaw headquarters, regional hubs, and brokerage acquisitions.
Highlights of Impact
Rapid Expansion & Portfolio Growth: Scaled real estate portfolio from 6 to 72 offices in under half a year, while simultaneously hiring and training workplace teams to sustain operations and client service standards.
Operational Excellence & Standards: Redesigned workplace operations through SOPs, playbooks, and service models that raised agent NPS from 62% to 90%+.
Employee Engagement & Development: Introduced monthly and quarterly workshops, leadership connects, and career advancement pathways that elevated frontline teams into strategic workplace ambassadors, achieving staff satisfaction scores over 90%.
Financial Governance: Within a quarter, reversed budget inefficiencies and delivered a 20% reduction in fixed costs by centralizing procurement, renegotiating vendors, and automating approvals through an internal operations website.
Acquisition Integration: Directed real estate and workplace transitions for multiple brokerage acquisitions, managing lease transfers, IT/security buildouts, compliance, and workplace systems.
Executive Communication: Partnered with senior leadership to deliver dashboards, data storytelling, and quarterly reporting that aligned stakeholders on risks, performance, and expansion outcomes.