Compass

National Workplace Experience Manager

Compass is a next-generation real estate firm blending startup innovation with luxury sophistication. By equipping agents with advanced tools and operational support, Compass empowers them to focus on what matters most — their clients.

Charged with steering corporate real estate and workplace operations through a period of rapid regional expansion, serving as the operational anchor for a scaling office portfolio. Tasked with embedding workplace standards, driving financial discipline, and integrating acquisitions while transforming facilities into strategic assets that elevated both service delivery and culture.

Scope

  • Directed 14 direct reports and 70+ indirect workplace staff.

  • Managed a multi-million-dollar operating budget with full P&L ownership.

  • Oversaw headquarters, regional hubs, and brokerage acquisitions.

Highlights of Impact

  • Rapid Expansion & Portfolio Growth: Scaled real estate portfolio from 6 to 72 offices in under half a year, while simultaneously hiring and training workplace teams to sustain operations and client service standards.

  • Operational Excellence & Standards: Redesigned workplace operations through SOPs, playbooks, and service models that raised agent NPS from 62% to 90%+.

  • Employee Engagement & Development: Introduced monthly and quarterly workshops, leadership connects, and career advancement pathways that elevated frontline teams into strategic workplace ambassadors, achieving staff satisfaction scores over 90%.

  • Financial Governance: Within a quarter, reversed budget inefficiencies and delivered a 20% reduction in fixed costs by centralizing procurement, renegotiating vendors, and automating approvals through an internal operations website.

  • Acquisition Integration: Directed real estate and workplace transitions for multiple brokerage acquisitions, managing lease transfers, IT/security buildouts, compliance, and workplace systems.

  • Executive Communication: Partnered with senior leadership to deliver dashboards, data storytelling, and quarterly reporting that aligned stakeholders on risks, performance, and expansion outcomes.